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With inflation concerns rising and traditional markets facing increased volatility, investors are looking for safer ways to preserve wealth. For many, that means turning to precious metals IRAs—and Orion Metal Exchange is one of the companies offering that service. But how does it stack up against other gold IRA providers?
In this review, we break down Orion Metal Exchange reviews, its services, pros and cons, fees, and whether it’s a smart choice for your portfolio in 2024.
Founded by a team of industry professionals with decades of combined experience, Orion differentiates itself through a strong emphasis on customer education, no-pressure service, and fee transparency. Unlike many competitors that require multiple phone calls just to learn about costs, Orion publicly lists several key fees—such as setup and storage—so investors can make informed decisions upfront.
What sets Orion apart is its in-house IRA support. The company handles the entire IRA setup and rollover process without outsourcing to third-party marketing firms or administrative services. This reduces confusion, speeds up account setup, and gives clients a single point of contact throughout the process.
Here’s what Orion Metal Exchange offers:
If you’re rolling over a retirement account and want real people—not pushy sales reps or confusing fees—Orion Metal Exchange is one of the better options in 2025.
Just make sure to ask for a written quote, compare competitors, and understand how your metals will be stored and valued over time.
In this review, we break down Orion Metal Exchange reviews, its services, pros and cons, fees, and whether it’s a smart choice for your portfolio in 2024.
>>I Recommend This Free Gold IRA Guide Before Investing
What Is Orion Metal Exchange?
Orion Metal Exchange is a full-service precious metals investment company headquartered in Los Angeles, California. The firm provides both direct bullion sales and precious metals IRAs, helping clients diversify their portfolios with physical gold, silver, platinum, and palladium. Whether you're looking to roll over retirement funds into a self-directed IRA or purchase metals for home delivery, Orion offers a streamlined and transparent experience.Founded by a team of industry professionals with decades of combined experience, Orion differentiates itself through a strong emphasis on customer education, no-pressure service, and fee transparency. Unlike many competitors that require multiple phone calls just to learn about costs, Orion publicly lists several key fees—such as setup and storage—so investors can make informed decisions upfront.
What sets Orion apart is its in-house IRA support. The company handles the entire IRA setup and rollover process without outsourcing to third-party marketing firms or administrative services. This reduces confusion, speeds up account setup, and gives clients a single point of contact throughout the process.
Here’s what Orion Metal Exchange offers:
- Gold, silver, platinum, and palladium IRAs
- IRA rollovers from traditional IRAs, 401(k)s, and other retirement accounts
- Direct bullion sales with secure, insured shipping
- Full in-house IRA administration and support
- Storage options with IRS-approved depositories
- Transparent fees published on their website
- Buyback program with no added liquidation fees
Orion Metal Exchange Reviews: What Customers Are Saying
Positive Feedback
- Strong Customer Service
Orion gets consistent praise for having knowledgeable, friendly representatives who explain everything clearly and don’t push for oversized purchases.
- Easy, Transparent IRA Setup
Customers appreciate that Orion handles the entire IRA process in-house, including paperwork, custodian setup, and coordination with depositories. This creates a smoother, faster experience.
- High Ratings on Consumer Platforms
- Better Business Bureau (BBB): A+
- ConsumerAffairs: 4.8/5 stars
- Trustpilot: Positive user reviews for service and transparency
- Better Business Bureau (BBB): A+
- Clear Pricing and No Hidden Fees
Orion is one of the few gold IRA companies that publishes its fees, which builds trust. Investors know what they’re paying before they commit.
Complaints and Criticism
- Minimum Investment Requirement
While Orion doesn’t advertise a hard minimum, most customers report needing $10,000–$25,000 to get started with an IRA or substantial metals order.
- No Online Checkout for Metals
Unlike bullion-only dealers, Orion requires a phone call to place orders—even for non-IRA purchases—which some investors find inconvenient.
- Limited Digital Tools
The company focuses on personal support over digital self-service. If you're looking for an online portal to manage your account, Orion may not be ideal.
Pros and Cons
Pros:- A+ BBB rating and strong consumer reviews
- In-house support for Gold and Silver IRAs
- Transparent fees listed publicly
- Full selection of IRA-eligible metals
- Strong buyback policy
- No online ordering or account dashboard
- Requires phone calls to purchase
- Higher minimum investment needed for most accounts
- Less appealing to tech-savvy or low-budget investors
Is Orion Metal Exchange a Scam?
No, Orion Metal Exchange is not a scam. It’s a legitimate, well-rated company that’s been in business for years and has helped thousands of customers invest in physical precious metals. The company is accredited by the Better Business Bureau, has a clean complaint record, and offers transparent pricing and in-house IRA services—a big plus in an industry known for confusing markups and outsourced processes.Who Should Consider Orion Metal Exchange?
Orion Metal Exchange is a great fit for:- Investors looking to open a Gold or Silver IRA
- People who want clear fee structures and honest pricing
- Clients who prefer direct service over online automation
- Anyone rolling over $10,000 or more from an existing IRA or 401(k)
- Investors looking to buy small quantities of gold or silver
- Shoppers who prefer to order online without phone calls
- People wanting a digital dashboard or 24/7 account access
How to Open a Gold IRA with Orion Metal Exchange
Orion simplifies the Gold IRA setup process in a few steps:- Step 1: Free consultation – Speak with an Orion metals specialist to assess your needs and goals.
- Step 2: IRA setup – Orion helps you establish a self-directed IRA with a trusted custodian.
- Step 3: Rollover funds – Move money from an existing retirement account without triggering taxes or penalties.
- Step 4: Select metals – Choose IRS-approved gold, silver, platinum, or palladium products.
- Step 5: Secure storage – Your assets are stored at a licensed depository such as Brink’s or Delaware Depository.
Orion Metal Exchange Fees and Investment Minimums
Here’s a breakdown of Orion’s fee structure (one of the more transparent in the industry):- IRA setup fee: $75
- Annual custodian/maintenance fee: ~$150
- Storage fee: ~$100 per year (segregated or non-segregated)
- Minimum investment: Usually $10,000–$25,000 depending on the account type
- Product premiums: Vary—always ask for spot vs. sale price
How Orion Metal Exchange Compares to Other Gold IRA Companies
Compared to others:- More transparent about pricing than companies like Augusta or Goldco
- Handles IRA rollovers in-house, unlike firms that outsource setup
- Offers platinum and palladium—not all competitors do
- Fewer digital tools—not ideal for investors who prefer full online account access
Final Verdict: Is Orion Metal Exchange Worth It?
Orion Metal Exchange reviews paint a picture of a reliable, transparent, and customer-focused gold IRA company. Their no-nonsense pricing, in-house account support, and broad selection of metals make them a smart choice for investors who want control, clarity, and solid service.>>I Recommend This Free Gold IRA Guide Before Investing
If you’re rolling over a retirement account and want real people—not pushy sales reps or confusing fees—Orion Metal Exchange is one of the better options in 2025.
Just make sure to ask for a written quote, compare competitors, and understand how your metals will be stored and valued over time.